Legal
Privacy Policy
Effective date:
1) Overview
This Privacy Policy explains how RapidUptime collects, uses, and shares information when you visit our website,
submit information, or call phone numbers displayed on the site. By using the Services, you consent to the practices described here.
2) Information we collect
- Information you provide: such as pickup/delivery locations, vehicle details, preferred dates, phone number, and email address.
- Call and routing data: such as call time, duration, caller ID (when available), and routing outcomes.
- Device and usage data: such as IP address, browser type, and pages visited (via cookies/analytics).
- Call recordings: calls may be monitored or recorded for quality assurance and training where permitted by law.
3) How we use information
- To connect you with independent Providers who can give quotes or services.
- To operate, maintain, and improve our routing and reporting systems.
- To prevent fraud, enforce policies, and resolve disputes.
- To communicate with you about your request (for example, returning a missed call or following up on a quote request).
4) How we share information
We may share your information with:
- Providers: independent businesses who can provide quotes or services related to your request.
- Marketing/technology partners: vendors who help us run, measure, and improve campaigns and routing.
- Service vendors: hosting, analytics, call tracking, and support tools that process information on our behalf.
- Legal/operations: when required to comply with law, protect rights, or prevent fraud.
In some jurisdictions, sharing information with Providers or marketing partners in exchange for value may be considered a
“sale” or “sharing” of personal information.
5) Your choices
- Opt out of marketing sharing: email ops@rapiduptime.com with subject “Privacy Opt‑Out” and include your phone number and email.
- Cookies: you can limit cookies through your browser settings, but the site may not function as intended.
6) Call recording
Calls may be monitored or recorded for quality assurance and training, where permitted by law.
If you prefer not to be recorded, you may disconnect and contact us at ops@rapiduptime.com.
7) Data retention
We retain information for as long as necessary to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8) Contact
Questions about this Privacy Policy? Email ops@rapiduptime.com.
